Payments and Refund Policy

The following methods of payment are acceptable by the University:

Online Debit/Credit Card Payment
- Payment can be made through online. Log on to http://space.sorbone.apps.plana.ae/ with your SUAD User ID and Password.
- Only Master and Visa cards are accepted as a form of debit/credit cards payments.
Bank Transfers
- Payment can be made by transferring directly to the University’s bank account via Telex or Swift Transfers, from a bank or any exchange house. All related bank charges will have to be borne by the student.
- Bank Transfer can be either done in UAE Dirhams “AED” or, U.S. Dollars “USD”. However, if made in U.S. Dollars the exchange rate that has to be used is 1 USD = AED 3.67
- The following information need to be noted on the transfer instruction form:
  Bank’s Name: First Abu Dhabi Bank
  Account Name: Sorbonne University Abu Dhabi
  Account Number: 4021003117287047
  IBAN: AE850354021003117287047
  Branch: Main Branch
  Swift: NBADAEAAXXX
  Bank Charges: All on Remitter
- Student is required to provide Finance Department with the remittance / transfer advice along with the student’s ID#, Name. All to be sent to the following email address: finance-cm@sorbonne.ac.ae. Failure to provide this will result on misallocation of payment remitted in which student account balance will remain outstanding.
Cash Payments
- SUAD Finance department do not accept cash, however cash payment can be done through the bank counters by visiting any of First Abu Dhabi Bank branches in the UAE and provide the following details:
  Bank’s Name: First Abu Dhabi Bank
  Account Name: Sorbonne University Abu Dhabi
  Account Number: 4021003117287047
  IBAN: AE850354021003117287047
  Purpose of payment: Student/banner ID number, and name.
- Student is required to provide Finance Department with the remittance / transfer advice along with the student’s ID#, Name. All to be sent to the following email address: finance-cm@sorbonne.ac.ae. Failure to provide this will result on misallocation of payment remitted in which student account balance will remain outstanding.
Cheques
- Current dated Cheques in UAE Dirhams drawn on a bank operating in the UAE made payable to “Sorbonne University Abu Dhabi”.
- Cheques can be delivered or mailed to:
  Finance Department
  Sorbonne University Abu Dhabi
  P.O. Box 38044, Abu Dhabi
  United Arab Emirates
- Kindly include the student’s name, student’s banner ID at the back of the cheque.
Debit/Credit Card Payment
- Payment can be made at the finance office located in first floor of building 2 from Monday to Thursday from 8:30 am to 3:30 pm, Friday from 8:30 am to 11:30 am.
- Only Master and Visa Cards are accepted as a form of debit/credit cards payments.
eDDS "UAE citizens and residents"
- eDDS is a direct debit system that allows SUAD to automatically deduct from the account provided on due dates for all installments.
- eDDS form to be filled and to be submitted to the finance office
Irrevocable Standing Order
- Student is required to submit the Irrevocable Bank Standing Order stamped and signed by the bank.

Annual administrative fees (non-refundable)
- Full payment “Due 14 calendar days upon confirmation of the registration for the academic year “.
Tuition fees
- Student can choose one of the following options:
  - Option 1: Full Payment
    UAE citizens and residents: due 7 calendar days prior to the start of the semester
    International studentsand: due 30 calendar days prior to the start of the semester
  - Option 2: Three Installments
    UAE citizens and residents: second and third installments paid with Post-Dated Cheques or irrevocable bank standing order or eDDS
    International studentsand: irrevocable bank standing order or binding promissory note
    as following:
    - First Installment – 40% of the semester tuition fees
      UAE citizens and residents: due 7 calendar days prior to the start of the semester
      International studentsand: due 30 calendar days prior to the start of the semester
    - Second Installment – 30% of the semester tuition fees “Due 30 calendar Days after the Start of Academic Semester”.
    - Third Installment – 30% of the semester tuition “Due 60 calendar Days after the Start of Academic Semester”.
    - All installments/payments must be fulfilled on the earlier of the above stated timelines.
- General Tuition Fees Terms:
  - Students who chose Option 2, their registration will be completed, only if the first installment is paid on or before the deadline and submit all the required
    Post-Dated Cheques or irrevocable bank standing order or eDDS for UAE citizens and residents
    irrevocable bank standing order or binding promissory note for International studentsand
    along with the payment of the first installment.
  - Penalties will apply when deadlines are not respected. A charge of AED 500 late payment fees will be applied for each missed deadline.
  - UAE citizens and residents: If the cheque payment was returned back from the bank due to insufficient funds, closure of account, signature irregular or stop payment instructions, a returned cheque penalty charged amount of AED 500 will be imposed and the student will be given 5 calendar days after notice to clear the balance due.
  - A hold to be placed on the student’s account for outstanding dues, in which the student access will be suspended from the following:
    - Attending classes and using the facilities.
    - Sitting for the final exam/s.
    - Degree, transcripts, clearance/no objection letters, and grades.
  - Students who are expecting to receive any sponsorship / Scholarship will need to pay the fees as per option 1 or option 2 and a refund of the excess amount can be requested upon receiving the sponsorship / Scholarship confirmation.
  - Sponsorships, Scholarships and discounts cannot be considered unless an official communication of the grant is received.
  - Option 2 is not applicable to Continuing Education Center programs.
  - The student will be having the option to withdraw the uncleared post-dated cheques "UAE citizens and residents" or binding promissory note "International studentsand" only upon settling the outstanding balance.
University dormitory residence Fees
- Student who wish to reside in the University dormitory is required to pay a refundable security deposit against any damages into the residence unit caused by the student along with the housing fees, upon receiving the confirmation from the residence for the room availability.
- Housing fees:
  UAE citizens and residents can choose one of the below options in settling the monthly/semester
  - Option 1: Semester Basis occupancy in which the student will be required to pay in full in advance, upon receiving the confirmation from the residence for the room availability.
  - Option 2: Monthly Basis occupancy in which the student will be required to pay monthly fees in advance, upon receiving the confirmation from the residence for the room availability. Post-dated cheques against the remaining months fees can be provided during sign up.
  International studentsand must pay the housing semester fees full in advance, upon receiving the confirmation from the residence for the room availability.
- General University dormitory residence terms:
  - The housing access pass will be issued only if there is no overdue amount from the preceding semester.
  - Monthly basis occupancy can be changed to semester only if full payment is made within the first month of the semester for UAE citizens and residents
  - Failing to pay the housing fees on time will result in placing a housing hold on the student’s account which will lead to suspend the student from:
    - Accessing the dormitory.
    - Degree, transcripts, clearance/no objection letters, and grades.
  - Payments can only be processed and housing access pass will be issued for students during the working hours.

Academic Programmes
- Students who wish to withdraw within the initial 14 calendar days of the start of the academic year, the University will refund the entire amount paid against tuition fee on condition that a withdrawal request is received within 14 calendar days of the start of the semester.
- If students decide to withdraw after 14 days of the semester, he/she will not be eligible for a refund and will be held liable for the entire semester tuition fees.
- Administrative fees are not refundable.
- Student on Probation in the first semester, full amount of the second semester fees paid can be refunded in case student will not be allowed to continue to the second semester.
Non-registered attendees – Auditeur Libre
- Non-refundable
Non-registered Short/Long Duration Course
- Refund terms applicable will be as per the specific programme brochure.
University dormitory
- Student Booked for Semester occupancy.
  - Student who wish to leave the university dormitory during the residence occupancy period, for refund purposes residence fees will be re-calculated based on monthly rate AED 3,500 per month / weekly rate AED 1,000 per week.
  - Weekly rate will be applicable on any excess days over a month period irrespective of the number of days spent in a week. No refund will be applicable if the student occupied the residence for more than 3 months in the academic semester.
  - Housing deposit can only be refunded at the end of the academic year, only and in case the student decided not to join anymore in the residence.
  - Student will be refunded security deposit upon receiving a clearance notice from University housing department.
  - Students who have paid the housing fees but did not join the residence at all within the first week of their academic semester, will be eligible for an 80% refund of the total amount paid. A non-refundable fee of 20% of the semester’s housing fees will be retained.
General Refund terms:
- Refund application to be submitted through Sorbonne space http://space.sorbone.apps.plana.ae/
- Refund amount will be net of bank transfer fees.
- Refunds will be processed within 10 working days after refund request submission.
- Refunds can be made only through bank transfer in UAE Dirhams, payable as specified by student.
- No refund will be processed due to overpayment and it will be carried forward against the next semester or academic year tuition fees except for the following situations:
  - Graduating students, or
  - Withdrawing students, or
  - Students who are receiving scholarship or sponsorship support during the semester in which excess amount will be eligible for a refund.

Payments and Refund Policy

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Payments and Refund Policy

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Payment Terms

Refund Policy

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